Frequently Asked Questions
Everything you need to know about upgrading your style
How do I know which size to choose?
We provide a comprehensive size guide on every product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for specific measurements.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, certain items like earrings and undergarments are final sale.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
Are your materials sustainably sourced?
Alla Lighting is committed to ethical fashion. We partner with manufacturers who prioritize organic cotton, recycled polyester, and fair labor practices to ensure high-quality, responsible products.
How should I care for my garments?
To maintain the longevity of your items, we recommend following the specific care instructions on the inner label. Generally, washing in cold water and air drying is best for preserving fabric quality.
Can I change or cancel my order after it's placed?
Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 60 minutes of placement by contacting our customer service team via live chat or email.